What should I do if I receive a defective item? Administrador Alpacamall Zendesk February 21, 2019 17:48 Updated Follow To us, the satisfaction of our customers is very important. If you have received a defective item, please contact us as soon as possible so we can give you a solution. Click here to contact us. Related articles When Will I Receive My Order? What should I do if I receive an incorrect item? What happens with lost or missing products? How Can I Pay For My Order? Change or cancel your order Comments 0 comments Article is closed for comments.