What should I do if I receive an incorrect item? Administrador Alpacamall Zendesk February 21, 2019 17:48 Updated Follow To us, the satisfaction of our customers is very important. If you have received an incorrect item, please contact us as soon as possible so we can give you a solution. Click here to contact us. Related articles How do I update my payment information? What should I do if I receive a defective item? When Will I Receive My Order? Change or cancel your order Comments 0 comments Article is closed for comments.