I cannot log in to my account
Can I change my email address into another one?
How can I change my password?
I forgot my password
Why sign up?
Card and payment options
Can I include my company’s details on my invoice?
Is it safe to use my credit card on the website?
Why might my credit card be rejected?
What payment method can I use to make my purchase?
Other general enquiries
Is it safe to order online?
Can I receive regular email updates about Alpaca Mall's latest products and offers?
Do you work with whosale?
What are the privacy policies?
How to place an order?
Will I receive the same product that I see in the photo?
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Discounts and Coupons
Why Did I Not Receive the Expected Discount?
How many discounts or promotions can be applied to my order?
Is My Order Eligible For A Discount?