About placing an order
How can I be sure that I've made my purchase correctly?
What are the steps to place an order in Alpaca Mall?
About the information in my order
Sending your order as a gift
How Can I Pay For My Order?
Change or cancel your order
How do I update my payment information?
What should I do if I receive an incorrect item?
What should I do if I receive a defective item?
When Will I Receive My Order?
When Will My Order Ship?
What happens with lost or missing products?